At Lustro, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read the following policy to understand how we handle refunds and returns.
1. Returns
Eligibility for Returns
-
Items must be returned within 3 days from the date of delivery.
-
The product must be unused, in its original packaging, and in the same condition that you received it.
-
Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
-
Damaged items due to improper handling by the customer.
2. Refunds
Refunds will not be provided for any kind of product.
In case, of any defect the defected item will be exchanged by a new one.
Replacement product will be delivered at the time of pickup. We expect to reship your replacement order within 4-5 days.
3. Order Delivery Time:
- We will process and ship your order within 3 days.
- Delivery is handled by our 3rd party courier partners, with an expected delivery time of within 7 days from the shipment date.
4.Replacement Time:
- We will try to ensure your product is shipped within 3 days from the date of order We depend on 3rd party partners for the delivery, and expect your order to reach you within 7 days of shipment. (Exact delivery estimates available on shipment)
- Replacement product will be delivered at the time of pickup
- We expect to reship your replacement order within 4-5 days.
5. Cancellations
-
Orders can be canceled within 24 hours of placement for a full refund.
-
After 24 hours, cancellation requests will not be accepted as the order may already be processed or shipped.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
-
Contact us immediately at [email protected] with pictures and order details.
-
You are required to record a video of you unboxing your package as a proof that the product was damaged or defected.
-
We will arrange for a replacement at no additional cost.
7. Shipping Costs
-
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).
-
Original shipping charges are non-refundable.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
-
Email: [email protected]
-
Phone: +91-9540702122
We appreciate your trust in Lustro and are committed to ensuring a smooth shopping experience for you. Thank you for choosing us!